Pups & Mutts requires 24 hour notice to cancel reservation for non- holiday reservations for a full refund. Holiday reservations require cancellations a minimum of 72 hours prior to schedule date of arrival for a full refund. There will be NO refunds if cancellation occurs less than 24 hours for non-holiday reservations and within 72 hours of holiday reservations. Any “No Shows” will not be issued a refund. No refunds will be issued if you pick up your pet earlier than scheduled. We require a credit card on file at the time a reservation is made to uphold this policy.